Patterson’s New Appliance Showroom
There is something comforting about dealing with a multi-generational company. You know when the foundation is so strong that it has survived for over 55 years, it will still be there when you need it. Founded in 1965 by Don Patterson, Patterson’s was originally a refrigeration repair and service company. As the company grew, son Steve Patterson grew up in and worked in the business, running the operation for the past 35 years. Steve’s son Mark, who also grew up in the business, has been in charge for the past several years.
Having grown up with the employees he now leads, Mark’s passion is his people. He has a great affinity for their well-being, and that has enabled him to earn their respect as a leader. The average employee has worked for the company for over 10 years, some over 25 years. This, along with the family aspect of the business, gives the customers assurance that they are dealing with knowledgeable, caring staff. With five locations in Knoxville, Oak Ridge, Harriman, Crossville and Rockwood, the company operates over 100,000 square feet of space and has thousands of appliances in stock at any one time. If they don’t happen to have what you’re looking for in one location, they can get it from another and have it delivered to your home.
Pattersons is one of the nation’s largest Whirlpool exclusive dealerships. That decision was made to ensure they could provide the very best in service after the sale. Whirlpool is the parent company for JennAir, KitchenAid, Maytag, and Amana. With such a wide range of products, Patterson’s covers everything from appliances suitable to large-scale apartment complexes to the ultimate multi-million-dollar luxury home. This is truly a one-stop store.
Their appliance lines run the gamut from French door refrigerators to built-in coffee makers. They carry kitchen appliances you’ve been dreaming of, and a full line of laundry equipment, with the latest technology of smart Wi-Fi connectivity.
No matter how good the appliance is, there will come a point that service may be needed. Patterson’s is one of the few dealers that actually services what they sell. Serviceability was one of the reasons for the move to be an exclusive Whirlpool dealership. This allows them to keep a much more comprehensive parts inventory than other dealers can and be much more familiar with how to service the units.
Mark recognizes that higher-end appliance customers desire a more experiential type of sales process. To provide an updated experience, Patterson’s recently opened a design center just off Gay Street in downtown Knoxville. This type of one-on-one intimate environment offers a chance to see how the installed items will look and operate. The facility is also available for cooking demonstrations or corporate meetings of up to 14 people.
The kitchen is the most lived-in space of your home and great appliances make spending time in the kitchen even more enjoyable. Call or come see Patterson’s for all of your appliance needs.
Five locations to serve you:
Oak Ridge: 865-483-8842
Rockwood Outlet: 865-354-0061