A Roofer You Can Trust
Barnett Roofing sets the standard
for speed, trust, and customer service
It’s 2 a.m. when you make the call. You expect a machine to answer, but instead you hear a person, “Barnett Roofing Company, how can I help you?” You tell him about the unexpected damage that just happened to your roof. A tree branch had fallen during the evening’s storm and you’re beside yourself with a mix of panic and frustration.
In a calm voice, the Barnett rep—which you later find out was the owner of the company—reassures you that all will be well and says that someone will be out there within 48 hours to get moving on the inspection and work. You breathe a sigh of relief.
At the inspection, your roofer lets you know that no down payment is necessary for the project. You get the quote within hours, and the company finishes the repair in a single day. Even better, they offer a 50-year warranty on all materials, a 25-year leak warranty, and a 30-year algae-resistant warranty. They’ll even come back to do a free inspection and free tune-up every single year.
The Company Behind the Model
While it may sound unrealistic, this is actually an average situation for Barnett Roofing. “You’ll always talk to a real person, never a machine, no matter how busy we are and no matter when you call,” says David Barnett, company founder. “Ninety-seven percent of the roofs we service are finished in a single day.” David explains that this commitment to treat every customer this way is simply part of his belief in treating others the way he would want to be treated.
In the roofing business since 1986, David founded Barnett Roofing, a GAF Master Elite® Certified Roofing Contractor, in 1998, moving it to Knoxville in 2001. He and his team service an average of four roofs every day across Knoxville and surrounding communities stretching from Newport to Madisonville.
“When I started in the business, the average roof took four to five days. I didn’t understand why it should take that long,” David says, “so over the years, I kept developing new ideas on how to get them done faster, quicker, and smarter. It worked very well, and now most people around the country use my model.”
Having a foreman on each job to provide better organization has contributed to the model’s success.
Honest and Trustworthy
This year, Barnett Roofing created a new division called Clean Roof, LLC, which will remove stains and algae from roofs, making them look brand new, a great option for those looking to breathe new life into their home or those looking to sell. All the warranties are fully transferable, too, which can be an added selling point.
David’s goal is for his company to be the most honest and trustworthy business possible. “There’s a very, very big problem with trust in this industry,” David says. “I came up different. I don’t believe in ripping customers off.”
The phrase “Trust Matters” is the mantra he and his team live by. It’s why he offers broad warranties and gives free inspections and tune-ups every year. It’s also why he never pressures anyone into buying a new roof unless that person needs and wants it.
Coming Together
Last year, after rallying their industry partners, Barnett Roofing gave a free roof to a widow who had been scammed by a different company. Helping others through trustworthy service is simply another day’s work for this Knoxville business owner.
“It makes me love the business,” David says. “Our number one claim to fame is customer service. That is what we’re known for.”
Gold Winner : Roofing – Residential
865- 323-2402
402 N Cedar Bluff Rd #4
Knoxville, TN 37923
barnettroofingknoxville.com