Magazine Subscription Terms & Conditions
Your subscription
Your subscription contract will be fulfilled by Cityview Magazine, Inc., a Tennessee Corporation, with offices in Knoxville TN, together with its agents and sub-contractors.
If placing your order on-line when you click “Subscribe and Pay” you will either see a page or receive an email if you have supplied your email address acknowledging that your order has been received successfully and is being processed. A legally binding contract is formed at this point.
We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorization by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
Subscription term
There are two types of subscriptions:
- Auto-renew 1-Year Subscription. Subscriptions will automatically renew annually for another year term.
- Auto-renew 2-Year Subscription. Subscriptions will automatically renew every two years for another 2-year term.
Your subscription will start with the next available issue and will run for 6 issues. If the magazine ordered changes frequency per year, we will honor the number of issues paid for, not the term of the subscription.
We reserve the right not to fulfill and to cancel orders:
- In the event of obvious inaccuracies in prices, except that we may fulfill your order at the correct price;
- If we are unable to obtain payment authorization from the issuer of your payment card.
Delivery
We will deliver the magazines to the address provided by you when you place your orders. Subscriptions will start with the next available issue. Please allow up to two weeks for delivery from publication date. You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund you or any other person if they are returned to us and despite efforts to contact you we do not receive correct address details.
We will not be liable to you for any delay in delivery or non-delivery of magazines in the following circumstances:
- Where the issuer of your payment card refuses to authorize payment to us;
- Where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labor disputes or malicious damage involving employees.
If you do not receive an issue, you must inform Cityview within 14 days from the 15th day of the month of publishing by emailing accounting@cityviewmag.com.
Our liability to you in the event of magazines being lost in despatch shall at our discretion, be limited either to replacement of the most recent missing issue or refund of the cost of the missing issue, to the extent permitted by law we exclude all other liability to you. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of our employees or agents. These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
Change of address
To notify us of a change to delivery address, you need to login to your subscription account by clicking here.
Cancellations and refunds
All print subscriptions carry with them a 14-day cooling off period. If you choose to cancel your subscription for any reason within 14 days of purchase, you will receive a full refund.
No subscription is eligible for a refund within the minimum term (12 months) after the 14-day cooling off period has expired.
Subscriptions are non-transferable.
Auto-renewal print subscriptions will be renewed at the same term as the original purchase. Should you wish to cancel, you can do so 30 days before the subscription renews. Please contact our customer care team in writing (see contact details below).
Payment
Prices displayed on the subscriptions section of the website will prevail at all times in relation to orders placed on-line. Prices quoted on screen include delivery charges and taxes (where applicable).
Subscribers to the 1 Year Subscription plan will make a one off payment.
Subscribers to the Auto-renew Yearly Subscription will make an initial payment; and will we automatically collect your ongoing annual subscription every 12 months from purchase date, by direct debit.
We reserve the right to increase our prices at any time after the first year of your subscription has elapsed and will notify you by email with 10 days’ notice of any such price increase.
Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel the order and have already paid.
If you are under 18 or are not using your own credit/debit card to pay for the subscription, you must ask the permission of the credit/debit cardholder before entering the payment details. By clicking “Subscribe and Pay” you are confirming that you have obtained the express prior permission of the credit/debit card holder.
Personal information
We use the personal and transactional information (e.g. name, address, e-mail address, credit card details) (“Personal Information”) you supply to us in order to fulfill your subscription order. On the online order form we will ask you about receiving details of our products and services and/or those of third parties which may be of interest to you. You should tick the relevant boxes to indicate whether or not you wish to receive such information.
Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any losses you may suffer as a result of unauthorized access by a third party to the information (including in particular credit/debit card details) you transmit when you place an order. It is your responsibility to ensure the security of your own credit/debit card details to avoid unauthorized use.
General
These Terms and Conditions are subject to change.
These Terms and Conditions are governed by Tennessee law. You hereby irrevocably submit to the exclusive jurisdiction of the Tennessee courts notwithstanding the jurisdiction where you are based.
These Terms and Conditions override any contrary terms or conditions published by us in relation to any order placed by you with us.
Queries: If you have any queries or comments about your subscription please contact our customer care team:
Lines are open Monday to Friday from 8:00am to 5:00pm (ET)
Telephone: 865-690-3000