Building Relationships That are Rooted in Trust
Story by Sheri Henegar | Photography by Nathan Sparks
Ahead of the Curve
Cleaning is under a microscope more than it has even been. The pandemic shifted how people value the cleanliness of their business, but the team at Duncan & Sons’ Building Maintenance has met this challenge head on.
“Our clients have felt like we are ahead of the curve, maintaining staff and providing consistent service, even through the shortcomings of the market,” says CEO Luke Duncan. “They trust in our ability to serve them.”
Trust is the number one factor in how we approach our services at Duncan & Sons’. We work daily to help businesses big and small maintain healthy workspaces and healthy workforces. And while that is no easy feat, it is one we have always taken incredibly seriously.
Investing in Relationships
For more than 30 years, we have provided janitorial services, hard-surface floor care, commercial carpet cleaning, water damage restoration, and, of course, sanitation and disinfection for our clients. And we do that through how we approach our client relationships.
“Our goal is never to just get a customer. That’s honestly just the beginning,” Luke says. “Long-term relationships are the goal.” Many of Duncan & Sons’ current clients date back to our founding. As they grow, we grow with them, and so does our relationship, rooted in trust.
There for Our Clients
Last year, a longtime Duncan & Sons’ client was in a bind. Their global president was coming to one of their southeastern facilities in just five days, but the facility was in need of some extensive care and maintenance. Given that we service all of their local facilities—and maintain just as high of a standard as they do—they called us, confident that we could help.
We gathered a team of 8 of our exceptional employees and sent them the next morning to the out-of-state facility, where they worked throughout the weekend cleaning carpets and blinds, preparing conference rooms, painting, and even hanging pictures. When the global president arrived that week, he was greeted by a sparkling facility, our standard. “It’s our culture to help our customers by being super responsive to their needs,” Luke says. “We want our clients to always trust that when they need us, we will be there.”
Excellence in Cleanliness
Duncan & Sons’ has maintained the same level of excellence in cleaning since Gary Duncan opened its doors in March of 1989. With our customers’ trust, and service-first minds and hearts in hand, Duncan & Sons’ is ready to serve the East Tennessee community—today, tomorrow, and for years to come.
GOLD: Cleaning Service – Office
1401 N. Central Street, Knoxville